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| Topic: |
Technology
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| Number of pages / Number of words: |
9 / 2253 |
Essay's paper body
The IVR system allows the customer to get their answers in a more efficient manner. What I mean by this is the IVR system is an automated system that can take you through some options and give you your answer through automation speak process instead of waiting on hold for an agent. Not only can this speed up the process for the customer more, but it allows the agents to handle the more complex questions and problems with their customers...
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Not only can this speed up the process for the customer more, but it allows the agents to handle the more complex questions and problems with their customers. Also if a call center is not 24X7 the IVR system can provide troubleshooting steps and answers to more simple questions without the user or customer having to wait till the next business day...
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