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Topic: Technology
Number of pages / Number of words: 1 / 266
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A survey questionnaire with a sample size of 79 was utilized. Areas covered in the questionnaire include: (1) Self-automated service; (2) Waiting Time and (3) Staff Competency and Attitude.

Of the three areas examined, staff competency and attitude was the only aspect that was rated favourably by most of the respondents...


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A survey questionnaire with a sample size of 79 was utilized. Areas covered in the questionnaire include: (1) Self-automated service; (2) Waiting Time and (3) Staff Competency and Attitude.

Of the three areas examined, staff competency and attitude was the only aspect that was rated favourably by most of the respondents...


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