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Essay's paper info
Topic: Technology
Number of pages / Number of words: 3 / 784
Essay's paper body

Listed will support the decision that was made by the group broken down by some of the key advantages and disadvantages of each system:

CentreVu Supervisor advantages

a) Real time data for agent's current state for availability to take calls

b) Log in Log out reports

c) Ability to run individual and group reports for both call centers

d) Internal training provided

Disadvantages

a) Reports are unable to give summary of weekly totals

b) Real time data will not be able to determine the type of call the agents has taken

CC Analyzer advantages

a) The ability to run individual summary reports (Daily and Weekly)

b) The ability to run split summary (Daily and Weekly)

Disadvantages

a) Real time data for agent's current state is not available

b) Log in Log out reports are inconsistent or unavailable

c) Unable to run individual reports as a group

d) Unable to run reports for SSC call center

e) External training only

Based on the importance of our shareholders, CentreVu Supervisor advantages out weighed the CC Analyzer disadvantages...


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Listed will support the decision that was made by the group broken down by some of the key advantages and disadvantages of each system:

CentreVu Supervisor advantages

a) Real time data for agent's current state for availability to take calls

b) Log in Log out reports

c) Ability to run individual and group reports for both call centers

d) Internal training provided

Disadvantages

a) Reports are unable to give summary of weekly totals

b) Real time data will not be able to determine the type of call the agents has taken

CC Analyzer advantages

a) The ability to run individual summary reports (Daily and Weekly)

b) The ability to run split summary (Daily and Weekly)

Disadvantages

a) Real time data for agent's current state is not available

b) Log in Log out reports are inconsistent or unavailable

c) Unable to run individual reports as a group

d) Unable to run reports for SSC call center

e) External training only

Based on the importance of our shareholders, CentreVu Supervisor advantages out weighed the CC Analyzer disadvantages...


Essay fragment

General points of the essay

Advantages Nad Disadvantages Of Off The Job Training Book reports business reports Financial Reports Journal Reading Reports Research Reports What Do Users Of Financial Reports Want Advantages & Disadvantages of Public Order & Individual Rights Advantages and Disadvantages of Principles-Based Accounting Inaccurate Eyewitness Reports Outline the principle advantages and disadvantages of an approach to ethics based around virtue the philosophy of book reports Discuss the advantages and disadvantages of the current emphasis placed upon scientific evaluation of what works in crime prevention for both policy makers and criminologists Data Marts Advantages & Disadvantages Reports checkpoint

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