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Essay's paper info
| Topic: |
Technology
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| Number of pages / Number of words: |
4 / 888 |
Essay's paper body
(Dell Case Analysis, 2004)
Dell's direct model starts and ends with their customers. With the power of direct and their team of talented people, they are able to provide customers with superb value; high-quality, relevant technology; customized systems; superior service and support; and products and services that are easy to buy and use...
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With its singular focus on the customer, the model takes five basic tenets and creates a unique way of buying and selling technology. That not only sets Dell apart, it means that the customer experience is revolutionary.
The five tenets of the model are: Most Efficient Path to the Customer: They believe that the most efficient path to the customer is through a direct relationship, with no intermediaries to add confusion and cost...
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