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| Topic: |
Technology
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| Number of pages / Number of words: |
16 / 4330 |
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These methods suggested the paradox that we mentioned above, and urged researchers to search for alternative ways of evaluating IT related investments.
Another approach to the problem is called "information economics" (IE) (Parker et al., 1988 and 1989). This method allows to account for more intangible benefits like a better customer service or a higher degree of competitiveness...
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It also separates the benefits and risks into two domains (a business domain and a technological domain) and evaluates these domains jointly.
And now, the BSC found its way to evaluating IT and its investments. Kaplan and Norton (1992, 1993 and 1996a,b) propose this method in order to evaluate a company’s progress from four different perspectives: the financial perspective, the perspective of internal processes, the client’s perspective and the innovative perspective...
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