Buy custom Airbus's New Support Strategy Values Customer Service
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| Topic: |
Technology
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| Number of pages / Number of words: |
3 / 601 |
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They have assigned themselves three missions: safety, customer satisfaction, and contribution to airlines' profitability. In other words, satisfaction at the bottom line and not only in operations. As an Airbus spokesman put it, "customer service is not a deal maker but it can be a deal breaker."
Gavin believes this policy is consistent with the fact that airlines operate mixed fleets, with Airbus and Boeing aircraft...
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"We have to provide our customers with services for all their aircraft types instead of trying to force them to accept an Airbus service for their Boeing jets," he added. For example, to provide training services, Airbus has formed a partnership with CAE. "We do this when we know the partner will accept Airbus standards," Gavin said...
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