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Employees and supervisors seek assistance at a much earlier stage when they personally know the agency officials who can help them. The following are types of training that have proved effective in preventing violence and other threatening behavior.

• Explanation of the agency's workplace violence policy;
• Encouragement to report incidents;
• Ways of preventing or diffusing volatile situations or aggressive behavior;
• How to deal with hostile persons;
• Managing anger;
• Techniques and skills to resolve conflicts;
• Stress management, relaxation techniques, wellness training;
• Security procedures, e...

g., the location and operation of safety devices such as alarm systems;

• Personal security measures; and
• Programs operating within the agency that can assist employees in resolving conflicts, e. g., the Employee Assistance Program, the ombudsman, and mediation.

In addition to the training suggested above, special attention should be paid to general supervisory training...

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