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Communication with strangers often relies too heavily on categorization (stereotyping). Such stereotypes may be inaccurate, or may not apply to the present individual. To improve communication with strangers we must pay attention to their unique, individual features. The authors argue that effective communication with strangers requires an increased awareness of our communication behaviors...

To improve communication with strangers we must pay attention to their unique, individual features. The authors argue that effective communication with strangers requires an increased awareness of our communication behaviors. First, we tend to categorize things automatically, and so we are less aware of doing it...

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