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As a result, the workplace is increasingly multicultural. Management should have found a bi-lingual employee this way the employee could assist each culture. Instead management focused on the majority versus focusing on all customers equally. Employers should look for job candidates who have good communication and interpersonal skills and are team players...

Employers should look for job candidates who have good communication and interpersonal skills and are team players. Those skills are increasingly important as the American workforce expands to include a wide variety of cultures. Because the two cultures did not understand one another it caused inconvenience, and frustration between the two...

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