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| Topic: |
Science
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| Number of pages / Number of words: |
19 / 5098 |
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Whilst this seems rather simple it is understood that "Service Quality is a concept that has aroused considerable interest and debate in the research literature because of the difficulties in both defining it and measuring it with no overall consensus emerging on either", Parasuraman et al (1985); Lewis and Mitchell, (1990); Dotchin and Oakland, (1994a, 199b); Gaster 1(1995) Asubonteng et al, (1996)...
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Whilst this seems rather simple it is understood that "Service Quality is a concept that has aroused considerable interest and debate in the research literature because of the difficulties in both defining it and measuring it with no overall consensus emerging on either", Parasuraman et al (1985); Lewis and Mitchell, (1990); Dotchin and Oakland, (1994a, 199b); Gaster 1(1995) Asubonteng et al, (1996)...
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