Expect to see more companies packaging service added value in the product price. This basically subsidized service is an important competitive feature in luxury cars. Also expect more strict control of luxury dealerships by the manufacturer with the segment being so valuable there is no room for 3 star dealers...
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Also expect more strict control of luxury dealerships by the manufacturer with the segment being so valuable there is no room for 3 star dealers.
The result for managers at auto firms is that they will need to get their hands even deeper into the operation management of their dealers. They will have to avoid the non-cooperative nature that many firms have towards dealers and create long-term interests...