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Topic: Miscellaneous
Number of pages / Number of words: 27 / 7489
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Training, essentially, is an additional source of business revenue for many organizations. When people are properly trained how to perform job functions, or use products, it increases customer loyalty and satisfaction.

What Training is Needed?

Since training is designed to help organizations accomplish their objectives, it only makes sense that assessing the organizational training needs would be the first phase in setting their training objectives...


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The goal is to understand all the business issues driving the need for change. This phase identifies key measures that training would impact, such as revenue, win rate, new customer relationships or account penetration. It also determines the performance standards for skills, effort or strategic approach...


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