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According to Ms. Jonsson, service is meeting and exceeding customer needs. It is actually like "selling the invisible". It is difficult to sell something that one can't see. One has to make the service happen. In this phase of globalization, it actually doesn't matter anymore where service transactions happen...
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According to Ms. Jonsson, service is meeting and exceeding customer needs. It is actually like "selling the invisible". It is difficult to sell something that one can't see. One has to make the service happen. In this phase of globalization, it actually doesn't matter anymore where service transactions happen...
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