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To the extent that each group lacked complete information, their ability to make decisions was hampered and their motivation to resort to technical specifications and formal regulations to resolve issues increased. The role of technical specifications and formal regulations was central to the decision-making process...
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As technical experts and lower-level managers sought to make decisions with incomplete information, they turned to technical specifications and formal regulations to resolve issues. The technical experts were unable to prove that the Challenger would explode under the environmental conditions anticipated for launch and thus were repeatedly pressed by the lower-level managers to provide evidence of the risk from technical specifications or reason to postpone the launch in formal procedures...
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The Challenger Disaster - Responsibility of Morton Thiokol Inc.
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