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Topic: Miscellaneous
Number of pages / Number of words: 5 / 1328
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The second step is Reactions this occurs when individuals look at the way they reacted to the situation, if it was destructive then the person should take the steps needed to recommit to the team. Results is where the team thinks about what would happen if the conflict was not resolved and how they will work together to solve conflict should it arise...


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The final step is Resolution this occurs when the team decides which approach to use to solve the conflict (Porter 2003).

The website MindTools (1995) states that Kenneth Thomas and Ralph Kilmann identified five main styles of dealing with conflict. The Thomas-Kilmann Conflict Mode Instrument also known as the TKI helps to identify which style people lean towards when conflict arises...


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