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Topic: Miscellaneous
Number of pages / Number of words: 4 / 1003
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I would measure productivity of the kitchen staff and wait staff by ensuring that food was cooked the way the customer requested, that it was still hot when delivered to the customer, and the customer was completely satisfied with their meal. The wait staff should be enthusiastic and friendly with all customers ensuring they are happy with the service and food...


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For cooks, they can be measured by the amount and quality they are producing in a given hour. For the wait staff, their product is intangible, and they can only deliver food at the same speed the kitchen staff cooks it, so there is no easy way to measure their output. In this case they would be measured on their politeness, friendly tone and smile, and building rapport with the customers...


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A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD. Case Brief- Starbucks: Delivering Customer Service Case Study: Inductotherm Customer Relationship Building Critically Evaluate The Extent Of The Ethical Responsibility Of The Employer Organisation When Staff Are Transferred On International Assignment, And Recommend A Policy That Should Be Adopted By Firms To Deal With The Impact On Staff Who Are Trans... Effective Retail through Customer Service – The Impact of Sales Staff in Different Types of Retail Format Hard Rock Cafe Case Study hard rock cafe om case Internet, Internationalisation and Customer Value Creation - The Case of Medical Information On the Internet Productivity And Scheduling: Hard Rock Delivers Retailing Characteristics Of Fast Food Stores And Their Impact On Customer Sales And Satisfaction Starbucks: Delivering Customer Service – Case Study Hard Rock Cafe Case Is the cross training of customer service effective? the case at the NYC Dept of Education What constitutes good customer service and makes a company in the fast food industry indispensable? Hard Rock Cafe

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