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Topic: Miscellaneous
Number of pages / Number of words: 10 / 2550
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With this dominance Delta can afford to charge almost 15% more for business travelers than other airlines in these areas.

Like all excellent organizations, leadership must start at the top and Delta is not any different. Delta's motto may be "We love to fly and it shows" but judging from the airline's performance in the early 1990s, you couldn't tell...


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In 1993, the company employed 73,500 people worldwide. By 1995 that number was down to 59,700. Some of the cutbacks were achieved through early retirement, but most of it came from heavy layoffs. This drastic reduction cost the airline heavily, both in public image and employee morale. At the same time, Delta's on-time performance record, once at the top of the industry, also took a serious fall...


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