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This provides another benefit as well. It allows the investors to look at the information they need without taking up valuable employee time. Suppliers and partners can be kept informed through CRM systems by offering them product promotions, press releases and informing them of advertising campaigns...
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Some of the issues that have been identified by managers are: keeping track of service complaints, and customer satisfaction level. Keeping customers happy should be very important to the company. Firms must understand that it is less expensive to retain a customer than to find a new one. Therefore, firms should aim to meet or exceed the customer's expectations when providing them with support...
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A Study On The Impact Of Employee Empowerment To Customer Satisfaction
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