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Essay's paper info
| Topic: |
History
|
| Number of pages / Number of words: |
42 / 11700 |
Essay's paper body
During the same time period, Lehman Brothers, a leading
financial services company, had to shift some call center operations from India back to the U.S.
after its customers complained about the quality of service (Financial Times, December 17, 2003).
One important reason not all companies benefit from outsourcing is the lack of understanding of
the economics of outsourcing, and how to coordinate the outsourcer to better serve the company that
initiates the outsourcing (we call this the user company, or user)...
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Indeed, it has been noted that,
"Expectations in cost reduction are not always met because outsourcing contracts can be developed
with a poor understanding of current costs . . . a?? (United States Government Accountability Office,
2004)
This lack of understanding of the call center outsourcing contracts may be attributed to the
fact that there has been little academic research on the call center outsourcing supply chain and its
coordination...
Essay fragment
General points of the essay
Analysis of Call Center
Brands Are Continually Changing, But In Certain Cases They Need To Shift Radically To Gain Back Their Customers
Call Center Communication Prtotype
Call centre Management at Interbank
call center
Lehman Brothers Use Of Leaps
Memo: Lehman Brothers
Nbk Call Center Operations
technology used in call center
Call Centre Outsourcing
Hosted Call Center for Lebanon
Quality One Call at at Time
call center issues
Call Center Case Study - Customer Contact Center
Recommendations for Increased Productivity: Mumbai Call Center
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