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Topic: English
Number of pages / Number of words: 2 / 298
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The real indication for customer retention is not customer satisfaction, but customers' actions, Arussy said. Repeat business, purchasing ancillary services, recommendations to others, willingness to pay premium price and frequency of purchasing are the indicators of customer retention. These factors can be easily quantified and measured by the dollar value of each action...


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The real indication for customer retention is not customer satisfaction, but customers' actions, Arussy said. Repeat business, purchasing ancillary services, recommendations to others, willingness to pay premium price and frequency of purchasing are the indicators of customer retention. These factors can be easily quantified and measured by the dollar value of each action...


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General points of the essay

Customer Satisfaction Survey 2. Strategic Quality Management and Customer Satisfaction Paper A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD. A Study On The Impact Of Employee Empowerment To Customer Satisfaction CUSTOMER SATISFACTION SURVEY: Customer Acquisition And Keeping Customers In Today’S Volatile Market Customer Satisfaction Questionnaire Customer Satisfaction for Business-to-Business Professional Services Customer Satisfaction Customer satisfaction level of GrameenPhone Ltd. Retailing Characteristics Of Fast Food Stores And Their Impact On Customer Sales And Satisfaction Volvo - A Model for Customer Satisfaction how to increse customer satisfaction Customer Retention Beef Customer Satisfaction

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