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| Topic: |
English
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| Number of pages / Number of words: |
5 / 1181 |
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Yet, there is nothing simple about our RSAs.
Our RSAs are an essential part of our entire Customer Service "package." I receive many letters from Customers who are amazed that they were able to speak with a "real, live person" instead of having to navigate an electronic menu. Reservations is the first point of contact with Southwest for many of our Customers, and we want to put our best face forward, whether a Customer is just shopping, making a reservation, or checking on departure/arrival information...
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Reservations is the first point of contact with Southwest for many of our Customers, and we want to put our best face forward, whether a Customer is just shopping, making a reservation, or checking on departure/arrival information.
To become an RSA, our Employees have to master technical skills and learn most aspects of our operation...
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