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Topic: Business
Number of pages / Number of words: 4 / 848
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Providing value to the customer through low prices and excellent customer service, the threats of substitution are reduced. Customers won't switch to competitor chains.

The management of Wal-Mart must nurture and continually improve these competencies across the organization to remain dominant in the domestic market...


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To sustain their phenomenal growth, these core competencies must be intrinsic to a strategy designed to transfer Wal-Mart's competitive advantages into the global marketplace.

Implementation

Now that the core competencies have been identified, Wal-Mart must continue to innovate and take advantage of new technologies to maintain their position as the cost leader in the industry, from supply chain management to customer service...


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Case Brief- Starbucks: Delivering Customer Service Starbucks: Delivering Customer Service – Case Study Is the cross training of customer service effective? the case at the NYC Dept of Education Customer Service in n out customer service A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD. Poor Customer Service The Value of good customer service automated customer service customer service strategies Principle of Customer Service Tesco - Customer Service sean guy....customer service Customer Service Roles Improving Customer Service

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