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Topic: Business
Number of pages / Number of words: 3 / 651
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Their solution was to employ the calling-card access number used by UPS employees for international calls, along with the 800 number. This got the call to the U.S., but it also meant that UPS had to have country-specific posters, since each country has a different calling-card access number.

Focus group sessions revealed some problems, too, with the company hotline, initially called the "Conduct-line...


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This got the call to the U.S., but it also meant that UPS had to have country-specific posters, since each country has a different calling-card access number.

Focus group sessions revealed some problems, too, with the company hotline, initially called the "Conduct-line." In Asia they were told: "It's not something we would do," that is, report on another employee...


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