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Topic: Business
Number of pages / Number of words: 3 / 592
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The client also expects to be afforded the luxury of the flight boarding exactly on time, especially considering the premium paid. The goal of the first airline is to be on the runway well before the departure time, according to the client. The second airline in question seemingly desires a satisfactory customer service experience, but does not have a contingency plan for unforeseen events...


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The second airline in question seemingly desires a satisfactory customer service experience, but does not have a contingency plan for unforeseen events.

Step Six: Doing the Action Planning

Ensure that customers are informed of the gate closing policies.

Ensure that gate agents are cognizant of potential connection flight issues, via IT resources...


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