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| Topic: |
Business
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| Number of pages / Number of words: |
15 / 3982 |
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Deming (1986), a prominent management consultant and author, says the problem with TQM is there is no such thing, it is just a buzzword
Businesses focus on the development of composite models of total quality, where TQM principles such as ISO series, Six Sigma, Lean and other systems and tools meet...
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This approach is a penetrating management approach aimed at improving business’ routine, relationships, and results for the pursuit of stakeholder satisfaction and value creation (Chin et al., 2001). TQM is made up of principles based on a set of tools and techniques that reinforce each other toward one common goal, organizational excellence...
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General points of the essay
'Total Quality Management
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Cobb, Anthony T. (1986). Political Diagnosis: Applications in Organizational Development. Academy of Management Review, Vol. 11 Issue 3. 482-497
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