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Topic: Business
Number of pages / Number of words: 9 / 2330
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Relevant preconditions have to do with the organization’s history, it’s current needs, precipitating events leading to Total Quality Management, and the existing employee quality of working life. If an organization has been historically reactive and has no skill at improving its operating systems, there will be both employee skepticism and a lack of skilled change agents...


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An organization should be basically healthy before beginning Total Quality Management. If it has significant problems such as a very unstable funding base, weak administrative systems, lack of management skill, or poor employee morale, Total Quality Management would not be appropriate.

Beckhard and Pritchard (1992) have outlined the basic steps in managing a transition to a new system such as Total Quality Management: identifying tasks to be done, creating necessary management structures, developing strategies for building commitment, designing mechanisms to communicate the change, and assigning resources...


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