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Essay's paper info
| Topic: |
Business
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| Number of pages / Number of words: |
4 / 1096 |
Essay's paper body
Total Quality Management looks at the end user to determine the quality. The important decider is the customer; quality management focuses on the customer. A strong Total Quality Management plan must be built into the system; quality is assured instead of checked.
If a product or service is a bad quality, traditional management believes the employees are not doing the job correctly...
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The big difference with Quality Management is the responsibility goes to middle management in operations area (Lean Manufacturing, 2006). Teamwork is the main building block in Quality Management; if the company is not unified Total Quality Management will not work. Lean Manufacturing states (2006), that "Unlike in traditional management style, total quality management makes decisions on facts and figures...
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