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Topic: Business
Number of pages / Number of words: 5 / 1160
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Step Two is the sustain stage. During this step, measurements are taken for the effectiveness of the company to manage operational costs. Step Three is referred to as the harvest phase. This step is where the manager focuses on cash flow analysis.

The second perspective is from the customer side. The customer perspective also has several key performance indicators...


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The customer perspective also has several key performance indicators. These are: customer retention, customer satisfaction rate, and the delivery performance to customers. This perspective defines the value proposition the company will apply to satisfy its customers. It measures the value delivered to customers and the outcome of these valuations...


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