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In this way, each bracket should become more competitive as time goes on (Dalton, 2005). Focusing on retention on top performers and measuring success are recommended strategies to reduce undesirable turnovers. Applebee's developed its own Web-based software program called ApplePM (for "people management") that lets everyone from top executives like Prutsman and Kaucic to individual store managers identify their best employees and determine how well managers are doing at retaining those star players (Dalton, 2005)...
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These employees must believe that taking good care of the customer, then training, developing and incenting them to be their personal best. The staff competencies that Macy's looks for through their employees are training and developing into the workforce so that they can be readily promoted in the organization...
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