Buy custom Southwest and its company culture
Essay's paper info
| Topic: |
Business
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| Number of pages / Number of words: |
4 / 1039 |
Essay's paper body
If you have a sense of humor, it tends to not allow you to make mountains out of molehills.†Kelleher is unique because he gets
involved in all aspects of the operation. From passing out peanuts to dressing up for Halloween, Kelleher believes that superior customer service is what sets Southwest apart from other airlines...
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They generally don’t hire staff from competitors because they pride themselves on being more customer-oriented and trains personnel extensively in service areas.
Southwest is unique in that it has encouraged employee empowerment to take on responsibility for maintaining the high performance standards of the company...
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General points of the essay
Southwest and its company culture
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