Buy custom Southwest Airlines: An Industry Giant
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| Topic: |
Business
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| Number of pages / Number of words: |
8 / 2213 |
Essay's paper body
Southwest allows all of their employees, regardless of their position or stature in the company, to make decisions without input from higher levels of management when it involves customer service. The Southwest mantra is to keep customers happy and the only restrictions are that they follow safety regulations and the request is not outlandish...
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Southwest Airlines has moved decision making down to the front lines.
This shift in decision making has caused Southwest Airlines to reduce the emphasis on a formal organizational structure. This low formalization gives employees the freedom to make decisions at their own discretion. Southwest Airlines operates a bureaucratic structure...
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