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Topic: Business
Number of pages / Number of words: 12 / 3232
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(Champoux, 2006)

High in Extroversion- Talkative, active, sociable, assertive, gregarious

High in Emotional stability- Calm, relaxed, secure

High in Agreeableness- Cooperative, tolerant good natured, courteous, caring

High in Conscientiousness- Dependable, organized, responsible, hard-working

High in Openness to Experience- Curious, intelligent, creative, imaginative

Southwest has defined the type of personality they desire, and they work hard to find employees who exhibit these personality traits...


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The benefit of hiring for personality or attitude is that this is more difficult for a candidate to hide or play a role in an interview. In a story related in the book Nuts, a highly decorated military pilot applied to the flight department. While traveling to Dallas on Southwest for his interview, the pilot was rude to the customer service agent and cold and arrogant when he arrived and spoke to the receptionist...


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