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Topic: Business
Number of pages / Number of words: 6 / 1609
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It highlights their desire to serve the customers and gives direction when making service-related decisions; it is their way of saying they "always strive to do the right thing" (Southwest website). In addition to putting high emphasis on customer satisfaction, Southwest has a highly spiritual values-based model throughout the organization...


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In addition to putting high emphasis on customer satisfaction, Southwest has a highly spiritual values-based model throughout the organization. Teamwork, serving others, and acting in the best interests of the company are central aspects of the community value at Southwest, the employees feel as if they are part of a family and a part of a cause and they take care of each other; although Southwest believes in taking care of their customers, the employees always come first (Milliman, Ferguson, Trickett, Condemi, 1999)...


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