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| Topic: |
Business
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| Number of pages / Number of words: |
4 / 879 |
Essay's paper body
This creates a sense of ownership amongst the employees.
24 hour delivery service
With the successful launching of the 24hour delivery service reducing its customer stock replenishment time by 50% and increasing the product supply.
Recommend your strategies for further growth of Shun Sang
? They should target more larger superstores and other large establishments
The setting up of large supermarkets and malls have given rise to a new breed of customer, a customer who like to have everything in one place, with Wal-Mart and other stores coming up, there is bound to be heavy competition, Shun sang needs to target these superstores in a big way in order to stay competitive in the long run...
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? They could go in for Retailing as well(forward integration)
Shun Sang should also consider the possibility of forward integration, by going into Retailing; it will be a good long term policy.
? They should concentrate on their IT dept(diversification)
As a long term strategy if Shun Sang wants to diversify, IT would not be a bad option, since they have the infra structure in place for developing IT solutions...
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General points of the essay
sean guy....customer service
Customer Service Benchmark
Delivery of Service
Globalisation has increased competition faced by many enterprises. There are resulting pressures to achieve ?world class standards' in people management, operational methods and service delivery"
Improving Customer Service
Principle of Customer Service
shun sang
Tesco - Customer Service
Customer Service Roles
Customer Service
in n out customer service
Poor Customer Service
The Value of good customer service
Funding Service And Delivery
automated customer service
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