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Topic: Business
Number of pages / Number of words: 4 / 849
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At one point, for instance, it was apparent that the service advisor and service manager were doing a lot of warranty paperwork. In fact, their combined efforts justified the hiring of a new Warranty Clerk.

Pricing was yet another area in which decisions affected profits and customer satisfaction. In retrospect, I think my pricing strategy was maybe too aggressive...


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In fact, their combined efforts justified the hiring of a new Warranty Clerk.

Pricing was yet another area in which decisions affected profits and customer satisfaction. In retrospect, I think my pricing strategy was maybe too aggressive. Early on, I decided to raise my labor rates. Reasoning that level of service quality superseded price concerns for customer satisfaction, I determined that I could raise the rate by $2...


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