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Topic: Business
Number of pages / Number of words: 6 / 1432
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Kamen himself seems largely responsible for the revolving CEO syndrome that Segway is suffering from, as he appears unwilling to step back and let the CEO lead Segway to success.

Service: Consumers must return their Segway to the manufacturer for any servicing, due to the lack of a dealer network. Access to service is limited to a 1-800 number (1-866-4SEGWAY)...


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Access to service is limited to a 1-800 number (1-866-4SEGWAY).

Operations: Surplus capacity could be costly to Segway. Segway has the ability to produce 40,000 units per week and yet sales for 2003 were only 6,000 units. Quality Control at Segway is insufficient. This can be proven due to the fact that it was necessary to recall all of its 6,000 units sold in 2003 due to safety issues...


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