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Essay's paper info
| Topic: |
Business
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| Number of pages / Number of words: |
6 / 1641 |
Essay's paper body
Discrepancies identified in the analysis are used to create the 3-year objectives.
"Do" ? Specific actions by Senior Leaders to deploy the 3-year objectives are as follows:
- Develop production processes
- Deploy support processes
- Develop preliminary plans/budgets
- Finalize the Ritz-Carlton pyramid plan and budgets
- Reinforce the pyramid concept/plan/budgets
- Communicate the pyramid concept to the employees
- Execute plans
- On-going daily lineup reinforcement
- Evaluate/improve planning processes
- Conduct monthly reviews of plans at all levels and collect necessary information for the next cycle
"Check" ? Upper management conducts monthly performance reviews of the strategic plan, focusing on pre-established performance measurements of the 3-year objectives as well as key processes...
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The information allows the Ritz-Carlton to make improvements and benchmarking comparisons.
Criteria 3: Customer and Market Focus
"Plan" ? Customer and market focus concentrates on the information needed for hotel development and operation. Needs include determination of market segments, identifying potential customers, relative priorities of customers, demand forecast, individual dissatisfaction of customers, widespread dissatisfaction of customers, competitive quality status, and opportunities for improving quality...
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