Buy custom REPORT ON SERVICE STANDARDS IN Singapore CINEMAS
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| Topic: |
Business
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| Number of pages / Number of words: |
12 / 3081 |
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Short interviews were conducted with some NUS students who had worked in cinemas before to support our findings. Besides, a focus group research was conducted with some exchange students from Japan in order to find out the customer service level in Japanese cinema and the differences in customer services between Singapore cinemas and Japanese cinemas...
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In addition to our findings, we have tested on our own some of the alternative ticket purchasing system, and did some observational research in the cinemas. Some secondary online data are also used to support our analysis.
1.5 Limitation
Due to limited time and manpower, we were not able to give out our survey forms at all the cinemas in Singapore...
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