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Essay's paper info
Topic: Business
Number of pages / Number of words: 4 / 908
Essay's paper body

A quality product is one that provides performance at an acceptable price of conformance at an acceptable cost

Five Ways of Looking at Quality Definitions

1. Customer - based

? "Quality consists of the capacity to satisfy wants.“ (C. D. Edwards, "The Meaning of Quality", in Quality Progress Oct...


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Customer - based

? "Quality consists of the capacity to satisfy wants.“ (C. D. Edwards, "The Meaning of Quality", in Quality Progress Oct.1968);

? "Quality is fitness for use." (J.M. Juran, ed. Quality Control Handbook 1988).

2. Manufacturing - based

? "Quality is the degree to which a specific product conforms to a design or specification" (H...


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