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Essay's paper info
Topic: Business
Number of pages / Number of words: 15 / 3998
Essay's paper body

Organizations are facing an increasingly dynamic and competitive environment.

The Internet is playing a much more important role in business-to-business transactions.

Chapter 5

Using Communication Principles to Build Relationships

What are the basic elements in the communication process?

Why are listening and questioning skills important?

How can salespeople develop listening skills to collect information about customers? How do people communicate without using words?

What are some things to remember when communicating via technology like phones and e-mail?

How does a salesperson adjust for cultural differences?

Building Relationships Through Two-Way Communication

The communication process

Communication breakdowns caused by:

Encoding and decoding problems

The environment in which the communications occur

Sending Verbal Messages Effectively

Words are tools

Words have different meanings in different cultures and subcultures

Word pictures

Delivery of words

Pace

Volume

Inflection

Articulation

Active Listening

Repeating information

Restating or rephrasing information

Clarifying information

Summarizing the conversation

Tolerating silences

Concentrating on the ideas being communicated

Reading Nonverbal Messages from Customers

Body angle

Face

Arms

Hands

Legs

Body Language Patterns

No single gesture or position defines a specific emotion or attitude

Consider the pattern of signals via a number of channels

Signals customers are hiding their true feelings:

Contradictions and verbal mistakes

Differences in two parts of a conversation

Contradictions between verbal and nonverbal messages

Certain nonverbal signals such as hesitation in the voice, small shrugs, and so on

Encouraging Forthright Discussion

“Perhaps there is some reason you cannot share the information with me...


Essay fragment Read more

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Organizations are facing an increasingly dynamic and competitive environment.

The Internet is playing a much more important role in business-to-business transactions.

Chapter 5

Using Communication Principles to Build Relationships

What are the basic elements in the communication process?

Why are listening and questioning skills important?

How can salespeople develop listening skills to collect information about customers? How do people communicate without using words?

What are some things to remember when communicating via technology like phones and e-mail?

How does a salesperson adjust for cultural differences?

Building Relationships Through Two-Way Communication

The communication process

Communication breakdowns caused by:

Encoding and decoding problems

The environment in which the communications occur

Sending Verbal Messages Effectively

Words are tools

Words have different meanings in different cultures and subcultures

Word pictures

Delivery of words

Pace

Volume

Inflection

Articulation

Active Listening

Repeating information

Restating or rephrasing information

Clarifying information

Summarizing the conversation

Tolerating silences

Concentrating on the ideas being communicated

Reading Nonverbal Messages from Customers

Body angle

Face

Arms

Hands

Legs

Body Language Patterns

No single gesture or position defines a specific emotion or attitude

Consider the pattern of signals via a number of channels

Signals customers are hiding their true feelings:

Contradictions and verbal mistakes

Differences in two parts of a conversation

Contradictions between verbal and nonverbal messages

Certain nonverbal signals such as hesitation in the voice, small shrugs, and so on

Encouraging Forthright Discussion

“Perhaps there is some reason you cannot share the information with me...


Essay fragment

General points of the essay

business leaders and organizations of tomorrow Cash Is Very Important To Business Compare and contrast the strategies of war planning and business planning. What internal (micro) and external (macro) environmental factors or forces are considered important for the success of planning in business and war? Financing & Supporting Business Organizations Important business terms to know International Business Transactions LNG Business and Competitive Environment Personal Selling Review Proper Application Of Business Law Underpins All Business Transactions Selling T-Shirts Is Big Business On Web Spam Cost in Business Organizations Types of business organizations Groups Or Organizations Are An Important Part Of Some People’s Lives. Why Are Groups Or Organizations Important To People? Use Specific Reasons And Examples To Explain Your Answer. Organizations of national parks admit that they cannot buy all the land nor protect it single handedly. Their method is to join business, governments, partner organizations and indigenous people together. Topic: Wi-Fi Technology And Its Application In Business Organizations

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