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At this point, the patient enters the Waiting Queue, which acts as a buffer for the next stage of the patient flow: the medical consultation or examination itself. This is the end of the patient flow in the waiting room process.

Returning to the first decision point, if the patient does not have an appointment, the receptionist collects the patient's information and establishes the reason for his or her visit...

This takes about five minutes. Then, the receptionist contacts the nurse, which takes five minutes or more. The nurse takes at least five minutes to decide if the patient needs to be seen in the office. If the patient does not need to be seen in the office (immediately), then they are re-scheduled, sent to the Emergency Room, or sent to Urgent Care...

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