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| Topic: |
Business
|
| Number of pages / Number of words: |
8 / 2153 |
Essay's paper body
Motivating and influencing others
6. Delegating
7. Setting goals and articulating a vision
8. Self-awareness
9. Team building
10. Managing conflict
The company I chose was Starbucks. Every month they release "Snapshots", which is a report from a mystery shopper. The shopper comes in and measures on a scale of 1 to 5 (5 being the best) how polite and courteous the employees are, how clean the store is, how well the drink was made, etc...
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The shopper comes in and measures on a scale of 1 to 5 (5 being the best) how polite and courteous the employees are, how clean the store is, how well the drink was made, etc. If a store receives 5 stars, they get bragging rights. For training, each new employee is assigned to a trainer, and the new person basically shadows their trainer to learn what needs to be done throughout the store...
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