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Essay's paper info
Topic: Business
Number of pages / Number of words: 3 / 804
Essay's paper body

To say I was upset is an understatement. I advised Wild Blue that this was unacceptable and I would like to have other arrangements made. The customer service rep was totally unconcerned. They patched me through to three different reps and I still received no assistance. Wild Blue finally agreed to contact the service rep to have him refund the fee...


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Wild Blue finally agreed to contact the service rep to have him refund the fee. Unfortunately, I have yet to see the $75.

Explain how you would handle the unsatisfactory situation if it happened at your company.

Had this situation occurred with my company, I would have first apologized and then advised the customer to please hold while I contacted the service tech that had performed the repairs...


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