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Essay's paper info
| Topic: |
Business
|
| Number of pages / Number of words: |
3 / 838 |
Essay's paper body
3. Overview Process Flow
5. Let the customer know that job has been completed (Fig. 4)
a. Contact customer
b. Describe work performed
c. Customer testing the part
d. Questions from the customer
e. Payment
f. Customer taking the car
Fig. 4. Inform the Customer
I/O Matrix
Input Output
Customer with the car Satisfied customer
Description of the work Repaired car
Monetary agreement Repair brought service center monetary profit
Time to completion Repair completed in the promised timeframe
Employees Time Sheet Employees paid for their services
Training Program Employee are fully trained
Parts ordered Parts used
Other inventories Other consumables
Service rendered Customer feedback
Revenue Net income
Input transaction Volumes
About 130,000 companies in the US are involved primarily in auto repair/body work...
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Strong brand Name
2. Nationwide service center
3. Nationwide Towing service
4. Repair of all brands of cars
5. Great customer service
6. Close to unlimited customer base
7. Well trained Technicians
8. Competitive rates on all auto parts
9. Accept all auto warranty
10. Customer Line of Credit Opportunities
1...
Essay fragment
General points of the essay
The Customer Comes Second
A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD.
Customer Behavior
Customer Centricity
Customer Contact
Customer Loyalty
Customer Needs
Customer Service
Customer force
Customer
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