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| Topic: |
Business
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| Number of pages / Number of words: |
3 / 782 |
Essay's paper body
Other measures include:
Customer
- Customer satisfaction rate
- Customer retention
The internal process perspective is concerned with the processes that create and deliver the customer value proposition. It focuses on all the activities and key processes required in order for the company to excel at providing the value expected by the customers both productively and efficiently...
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These can include both short-term and long-term objectives as well as incorporating innovative process development in order to stimulate improvement for NCC. In order to identify the measures that correspond to the internal process perspective, Kaplan and Norton propose using certain clusters that group similar value creating processes in an organization...
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