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Topic: Business
Number of pages / Number of words: 3 / 668
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For customers, particularly those that owned and used several Microsoft products, the service offerings were confusing because it was difficult to know which service came with which product. Moreover, expert users felt that they were paying for services they didn't need on basic applications. At the same time, they could not get sophisticated support services on some of Microsoft's newly introduced line of highly technical advanced systems, even if they were willing to pay extra...


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At the same time, they could not get sophisticated support services on some of Microsoft's newly introduced line of highly technical advanced systems, even if they were willing to pay extra.

When Patty brought the matter to the attention of Microsoft Chairman Bill Gates and Steve Ballmer, they readily agreed that something needed to be done...


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