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| Topic: |
Business
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| Number of pages / Number of words: |
6 / 1438 |
Essay's paper body
However, this is not to say that Southwest is lax in its training procedures. Each major work area has its own training dept (ie flight attendants vs operations). Southwest has implemented a strategy concerning "front line supervisors". These supervisors are ?working supervisors' which makes the employee to supervisor ratio approximately 1:10 or 1:12...
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This happens to be the lowest in the airline industry. Front line supers work side by side with their employees and practice problem solving skills daily. (Smith, 2004)
Southwest used a unique role model for its business practices. Southwest believes that respect, fun and unyielding support from management and colleages results in long term value and commitment...
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