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Topic: Business
Number of pages / Number of words: 6 / 1438
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However, this is not to say that Southwest is lax in its training procedures. Each major work area has its own training dept (ie flight attendants vs operations). Southwest has implemented a strategy concerning "front line supervisors". These supervisors are ?working supervisors' which makes the employee to supervisor ratio approximately 1:10 or 1:12...


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This happens to be the lowest in the airline industry. Front line supers work side by side with their employees and practice problem solving skills daily. (Smith, 2004)

Southwest used a unique role model for its business practices. Southwest believes that respect, fun and unyielding support from management and colleages results in long term value and commitment...


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