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Topic: Business
Number of pages / Number of words: 49 / 13581
Essay's paper body

The service areas are where direct contact is made with customers. Failure to serve customers promptly and politely will increase the risk of losing them and other potential customers. The risk of losing valuable reputation for fast and friendly service will also increase. A reputation for slow service or unfriendly service is extremely difficult to change...


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The standard for speed of service at McDonalds is two minutes in line and one minute to serve at the counter. Line Time begins when the customer steps into a position in a line, behind other customers, and begins waiting for service at the counter. Line time ends when the customer reaches the counter and the employee greets the customer...


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