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| Topic: |
Business
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| Number of pages / Number of words: |
5 / 1347 |
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“It’s too little too late,†says John Tschohl, a Minneapolis-based international service strategist and speaker and author of several books including Loyal For Life: How to Take a Customer From Hell to Heaven in 60 Seconds. “JetBlue had one of the strongest customer-service brands in the country—and it blew it in one day...
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“JetBlue had one of the strongest customer-service brands in the country—and it blew it in one day. Because it had no service recovery plan, JetBlue has destroyed its brand and, with this one fiasco, negated all the positive publicity it has garnered over the years. This was a devastating example of lack of service recovery and employee empowerment...
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Choose A Current International Accounting Standard (Ias) Or International Financial Reporting Standard (Ifrs). Briefly Summarise Its Provisions And Assess Whether The Standard Can Be Considered To Be ‘Principles-Based’ Or ‘Rules-Based’, E...
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