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The good leader listens a great deal, speaks less and makes promises sparingly. Some successful leaders write every promise they make and place them in a stack of "things to do," where they remain until acted on. Others confirm a formal agreement in writing." (Robert Taylor, MD, 2003) Good leaders know that the promises they make to subordinates will be remembered and could possibly have significant effects on the subordinate...
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For this reason it is important that the leader pay special attention to the promises made, and always follow through.
Another characteristic of trust is consistency of values. Subordinates must have a clear understanding of the leaders' values. For example what is more important the well being of the staff or the advancement of the organization? Earning a good salary or getting satisfaction from a job well done? Most people do not expect leaders to be saints just consistent in their values...
General points of the essay
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Organisational success depends ultimately on the qualities of its leaders. But are leaders born successful or can they be trained
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